Inspect Your Order Upon Arrival:
Please open and inspect your order immediately upon arrival. Please take a photo of the original outer package, so we can verify the product has been purchased from our website. You have 2 days from the date of delivery to notify us of any issues and our team will discuss all available options with you.
Return Eligibility:
To be eligible for a return, your product must be unopened and in the original packaging. The product must also be returned one month before the expiration date to be eligible for a refund. A 20% restocking fee applies for all non-defective returns.
Delivery Responsibility:
We do our best to process orders for timely delivery, but cannot be responsible for damaged or compromised products due to the following:
- Delayed deliveries due to weather or other “Acts of God”
- Incorrect addresses (please be sure to include apartment, suite, or floor numbers, as needed.)
- Unopened shipments
- Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify the recipient of the pending arrival of perishables.
- Items that have been discarded or consumed.